Contact information

Contact Information
If you have any questions about your order, shipping, or products, please contact us.
Email: rivafashion.collection@gmail.com
WhatsApp: +91 9601115319
Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM
We will respond to your query within 24 hours.

Frequently Asked Questions

Everything you need to know about our jewellery

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery across India for your convenience. Simply select COD at checkout and pay when your jewellery arrives at your doorstep.

How long does delivery take?

We deliver within 5-7 business days across India. For international orders, delivery typically takes 10-15 business days. You'll receive tracking details once your order is dispatched.

What is your return policy?

We offer a 7-day return policy on all unworn jewellery with original tags and packaging. If you're not completely satisfied, simply contact our support team to initiate a return.

Are your jewellery pieces made with genuine materials?

Absolutely. All our pieces are crafted with premium materials including sterling silver, gold plating, and genuine gemstones. Each piece comes with a certificate of authenticity.

Is your jewellery safe for sensitive skin?

Yes, our jewellery is hypoallergenic and nickel-free, making it safe for sensitive skin. We use only skin-friendly materials that are gentle and comfortable for everyday wear.

How do I care for my jewellery?

Store your jewellery in a dry place away from moisture. Clean gently with a soft cloth after each wear. Avoid contact with perfumes, lotions, and harsh chemicals to maintain its shine.

How can I contact customer support?

Our dedicated support team is available via email, phone, and WhatsApp. We typically respond within 24 hours and are here to assist with any questions or concerns.

Do you offer gift wrapping?

Yes, we offer complimentary luxury gift wrapping with every order. Each piece arrives in an elegant box, perfect for gifting to someone special or treating yourself.

Can I customize or personalize jewellery?

Yes, we offer customization services for select pieces. Contact our team with your requirements, and we'll create a bespoke design tailored to your preferences.

Do you ship internationally?

Yes, we ship worldwide. International shipping rates and delivery times vary by location. All customs duties and taxes are the responsibility of the buyer.